Terms of Service

Welcome to KretekSource. These terms and conditions outline the rules and regulations for the use of our website and services. Please read them carefully.

2. Customer’s Responsibility for Legality

You, the customer, are solely responsible for ensuring that purchasing, importing, and receiving tobacco products from Indonesia is legal in your location. KretekSource operates legally from Indonesia and makes no representation or guarantee regarding the legal status of our products in any other jurisdiction. By placing an order, you assume all risk and responsibility for customs clearance and compliance with your local laws.

3. User Reviews and Content

Posting Guidelines

We welcome product and service reviews from verified customers (users who have completed at least one order). To maintain a fair and helpful environment, we ask that your reviews remain objective and factual, focusing on aspects like:

• The accuracy of the order received.
• The condition of the packaging upon arrival.
• The authenticity and freshness of the product.

Support for Subjective Issues

For subjective matters such as personal taste preferences (“I did not like the flavor”) or issues requiring personal assistance (e.g., shipping delays), we kindly ask that you do not post them as public reviews. Instead, please contact our support team directly at [email protected] or via our Contact Us page for a dedicated resolution.

Our Rights

KretekSource reserves the right to monitor all reviews and to remove any content which we consider, in our sole discretion, to be inappropriate, offensive, defamatory, or in breach of these Terms of Service. By posting a review, you grant KretekSource a non-exclusive, royalty-free license to use, reproduce, and edit your content in any and all forms or media.

4. Intellectual Property

Unless otherwise stated, KretekSource and/or its licensors own the intellectual property rights for all material on this website. All rights are reserved. You may view and/or print pages from KretekSource for your own personal use, subject to the restrictions set in these terms.

5. Limitation of Liability

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will limit or exclude our or your liability for death, personal injury, fraud, or any liabilities that may not be excluded under applicable law.

As long as the website and the information on the website are provided, we will not be liable for any loss or damage of any nature. We shall not be held responsible for any legal or financial consequences arising from your non-compliance with your local laws regarding the importation of our products.

6. Indemnification

You agree to indemnify, defend, and hold harmless KretekSource and its principals from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the website and our services, or your violation of these Terms of Service.

7. Reservation of Rights

We reserve the right to amend these terms and conditions at any time. By continuously using our website, you agree to be bound to and follow the current version of these terms and conditions.

8. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the **laws of the Republic of Indonesia**. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Indonesia.